Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "User", or "you") and Zynthlabs FZE LLC, a Free Zone Entity incorporated under License No. 2628613881888 at Ajman NuVentures Centre Free Zone, Ajman, United Arab Emirates ("Zynthlabs", "we", "our", or "us").

These Terms govern your access to and use of:

• The Zynthlabs website at zynthlabs.tech and all related subdomains
• All Zynthlabs AI infrastructure products including SynthCore™, NeuralOps™, DataSynth™, and AgentStack™
• All professional services, consulting engagements, and support provided by Zynthlabs
• Any APIs, SDKs, documentation, or other materials provided by Zynthlabs

If you are entering into these Terms on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, you must not accept these Terms.

These Terms are effective as of 17 April 2026 and supersede all prior agreements between you and Zynthlabs with respect to the subject matter herein, unless a separately executed written agreement has been signed by an authorised representative of Zynthlabs.

The following definitions apply throughout these Terms:

3.1 Service Provision

Subject to your compliance with these Terms and payment of applicable fees, Zynthlabs grants you a limited, non-exclusive, non-transferable right to access and use the Services during your Subscription term, solely for your internal business purposes.

3.2 Service Modifications

Zynthlabs reserves the right to modify, update, or discontinue any Service or feature at any time. For material changes to paid Services, we will provide at least 30 days' written notice. We continuously improve our platform and minor updates may be deployed without advance notice.

3.3 Beta Services

We may offer beta, preview, or early-access features ("Beta Services") which are provided "as-is" without warranty. Beta Services are not covered by SLA commitments and may be discontinued without notice. Your participation in Beta Services is voluntary.

3.4 Third-Party Integrations

The Platform may integrate with third-party services. Such integrations are provided for your convenience and Zynthlabs is not responsible for the performance, availability, or terms of third-party services. Your use of third-party services is subject to their respective terms and privacy policies.

3.5 Professional Services

Any consulting, implementation, or custom development services will be governed by a separate Statement of Work (SOW) executed between the parties. These Terms apply to professional services unless expressly superseded by the applicable SOW.

4.1 Account Registration

To access most Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Security

You are solely responsible for all activities that occur under your account. You must immediately notify us at m@zynthlabs.tech of any unauthorised use of your account or any security breach. Zynthlabs will not be liable for losses resulting from unauthorised access where you have failed to maintain account security.

4.3 User Management

You are responsible for managing user access to your account. Each user must comply with these Terms. You are liable for your users' actions on the Platform as if they were your own actions.

4.4 API Keys & Credentials

API keys, tokens, and access credentials are confidential. You must not share them with unauthorised parties, embed them in public repositories, or expose them in client-side code. Zynthlabs may revoke credentials that have been compromised or misused without prior notice.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not use the Services to:

5.1 Prohibited Activities

• Violate any applicable UAE law, regulation, or ANCFZ rules, or the laws of any other applicable jurisdiction
• Process, store, or transmit data in a manner that infringes any third-party rights including intellectual property rights
• Develop, train, or operate AI systems intended to cause harm, discrimination, or unlawful surveillance
• Attempt to gain unauthorised access to any Zynthlabs systems, networks, or data
• Introduce malware, viruses, trojans, or any malicious code into the Platform
• Conduct denial-of-service attacks, scraping, or any activity that degrades Platform performance
• Reverse-engineer, decompile, or disassemble any Zynthlabs software or AI models
• Resell, sublicense, or commercially exploit the Services without our written consent
• Use the Services to generate or distribute misinformation, deepfakes, or deceptive content at scale
• Process data of individuals without appropriate legal basis or consent as required by UAE PDPL
• Use the Platform in any AI application that could endanger life, safety, or critical infrastructure without appropriate safeguards and regulatory approval

5.2 Enforcement

We reserve the right to investigate suspected violations of this Policy. We may suspend or terminate your access immediately if we believe you are violating this Policy or applicable law. We may cooperate with law enforcement authorities in investigating violations.

6.1 Zynthlabs Intellectual Property

All rights, title, and interest in and to the Services, Platform, Documentation, and all underlying technology, AI models, algorithms, and software (collectively "Zynthlabs IP") are and remain the exclusive property of Zynthlabs FZE LLC. These Terms do not grant you any ownership rights in Zynthlabs IP.

The Zynthlabs name, logo, product names (SynthCore™, NeuralOps™, DataSynth™, AgentStack™), and all associated trademarks are the exclusive property of Zynthlabs FZE LLC and may not be used without our prior written consent.

6.2 Your Intellectual Property

You retain all rights to Client Data you submit to the Platform. By using the Services, you grant Zynthlabs a limited, non-exclusive licence to process Client Data solely to the extent necessary to provide the Services.

6.3 Outputs

Subject to your compliance with these Terms and payment of applicable fees, you own the Outputs generated by the Platform from your Client Data. Zynthlabs makes no claim of ownership over your Outputs.

6.4 Feedback

If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant Zynthlabs a perpetual, irrevocable, royalty-free licence to use such Feedback for any purpose, including improving our Services, without any obligation to you.

6.5 Model Training Restrictions

Zynthlabs will not use your Client Data or Outputs to train our AI models without your explicit written consent, unless the data has been fully anonymised and aggregated such that it cannot be attributed to you.

The collection and processing of personal data in connection with your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.1 Data Processing Agreement

Where you use the Platform to process personal data of third parties (your customers or employees), Zynthlabs acts as a data processor and you act as the data controller. A separate Data Processing Agreement (DPA) is available upon request and forms part of these Terms for such processing activities.

7.2 Data Residency

By default, your data is processed and stored within UAE-based infrastructure. Clients requiring specific data residency configurations should specify this in their service agreement. Custom data residency requirements may attract additional fees.

7.3 Security Responsibilities

Zynthlabs is responsible for the security of the Platform infrastructure. You are responsible for the security of your account credentials, the data you submit, and your own systems connecting to the Platform. See our Privacy Policy for details of our security measures.

8.1 Fees

You agree to pay all fees specified in your chosen Subscription plan or as set out in your signed service agreement. All fees are quoted and payable in UAE Dirhams (AED) unless otherwise agreed in writing.

8.2 Billing Cycle

Subscription fees are billed monthly in advance on the date of subscription commencement. For annual plans, fees are billed annually in advance. Usage-based charges (where applicable) are billed in arrears at the end of each billing period.

8.3 Payment Terms

Invoices are due within 14 days of issue. Late payments will accrue interest at 2% per month from the due date. Zynthlabs reserves the right to suspend Services upon 7 days' written notice if payment is overdue by more than 14 days.

8.4 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all applicable taxes (including VAT where applicable in the UAE or your jurisdiction) arising from your use of the Services.

8.5 Refund Policy

Subscription fees are non-refundable except where Zynthlabs has materially failed to meet its SLA commitments for two consecutive months, in which case you may request a pro-rata credit for the affected period. Credits are applied to future invoices and are not redeemable for cash.

8.6 Price Changes

Zynthlabs may adjust subscription pricing with 60 days' written notice. Price increases take effect at the next renewal date following the notice period. If you do not agree to the new pricing, you may cancel your subscription before the price change takes effect.

Zynthlabs commits to the following service levels for paid Subscriptions:

9.1 Downtime Credits

If we fail to meet the uptime commitment in any calendar month, you may request a service credit equal to 10% of the monthly fee for each 0.1% of uptime below the committed level, up to a maximum of 30% of the monthly fee. Credits must be requested within 30 days of the incident and are applied to the following invoice.

9.2 Exclusions

Uptime commitments do not apply to: scheduled maintenance windows (notified 48 hours in advance), outages caused by your actions or third-party services outside our control, force majeure events, or during a period where your account is suspended for non-payment or policy violation.

9.3 Scheduled Maintenance

We typically schedule maintenance windows during off-peak hours (02:00–06:00 GST). We will provide at least 48 hours' notice for planned maintenance and will aim to minimise service disruption.

Each party ("Receiving Party") agrees to keep confidential all non-public information disclosed by the other party ("Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

10.1 Obligations

• Use Confidential Information only for the purpose of exercising rights and fulfilling obligations under these Terms
• Protect Confidential Information with at least the same degree of care used to protect your own confidential information, but not less than reasonable care
• Limit disclosure to employees, contractors, and agents with a need to know, who are bound by confidentiality obligations no less restrictive than these Terms
• Promptly notify the Disclosing Party of any unauthorised disclosure or use of Confidential Information

10.2 Exclusions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known without breach; (b) was already known to the Receiving Party; (c) is independently developed without use of Confidential Information; or (d) must be disclosed by law or court order, provided the Disclosing Party receives prior notice where legally permitted.

10.3 Duration

Confidentiality obligations survive termination of these Terms for a period of five (5) years, except for trade secrets which are protected indefinitely.

11.1 Zynthlabs Warranties

Zynthlabs warrants that: (a) the Services will perform materially in accordance with the Documentation; (b) we have the right to grant you the licences described in these Terms; and (c) we will implement commercially reasonable security measures as described in our Privacy Policy.

11.2 Client Warranties

You warrant that: (a) you have the authority to enter into these Terms; (b) your use of the Services will comply with applicable law; (c) you have all necessary rights and consents for Client Data you submit; and (d) your use will not infringe third-party rights.

11.3 Disclaimer

12.1 Exclusion of Consequential Damages

In no event will Zynthlabs be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, even if Zynthlabs has been advised of the possibility of such damages.

12.2 Essential Basis

The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. Zynthlabs would not enter into these Terms without these limitations.

12.3 Exceptions

Nothing in these Terms limits either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct; or (d) any other liability that cannot be excluded or limited under applicable UAE law.

13.1 Client Indemnification

You agree to indemnify, defend, and hold harmless Zynthlabs, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Services in violation of these Terms; (b) your Client Data infringing third-party rights; (c) your violation of applicable law; or (d) your negligence or wilful misconduct.

13.2 Zynthlabs Indemnification

Zynthlabs will indemnify you against third-party claims alleging that the Services, as provided by Zynthlabs and used in accordance with these Terms, infringe a valid patent, copyright, or trademark. This indemnity does not apply where infringement arises from your Client Data, your modifications, or your combination of the Services with third-party materials not provided by Zynthlabs.

13.3 Process

The indemnified party must: (a) promptly notify the indemnifying party of any claim; (b) give the indemnifying party sole control of the defence and settlement; and (c) provide reasonable assistance. The indemnifying party may not settle claims that impose liability on the indemnified party without prior written consent.

14.1 Termination by You

You may terminate your Subscription at any time by providing 30 days' written notice to m@zynthlabs.tech. Termination takes effect at the end of the current billing period. You will retain access to the Services until the end of the paid period.

14.2 Termination by Zynthlabs

Zynthlabs may terminate your access: (a) immediately upon written notice for material breach of these Terms that is not cured within 14 days of notice; (b) immediately for violation of the Acceptable Use Policy; (c) immediately upon insolvency, bankruptcy, or cessation of business; or (d) with 30 days' notice for convenience.

14.3 Effect of Termination

Upon termination: (a) all licences granted to you cease immediately; (b) you must cease all use of the Services; (c) Zynthlabs will make your Client Data available for export for 30 days following termination, after which it will be securely deleted; (d) all outstanding fees become immediately due and payable.

14.4 Survival

The following Sections survive termination: Definitions, Intellectual Property, Confidentiality, Warranties & Disclaimers, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive.

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, specifically including the laws and regulations of Ajman NuVentures Centre Free Zone, without regard to conflict of law principles.

15.1 Dispute Resolution

The parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days before initiating formal proceedings. Either party may initiate this process by written notice to the other party describing the nature of the dispute.

15.2 Jurisdiction

If a dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the courts of the Emirate of Ajman, UAE, in accordance with Article 18 of the Memorandum of Incorporation of Zynthlabs FZE LLC.

15.3 Injunctive Relief

Nothing in this Section prevents either party from seeking injunctive or other equitable relief from a competent court to prevent irreparable harm pending resolution of a dispute.

Zynthlabs reserves the right to update or modify these Terms at any time. We will notify you of material changes by:

• Sending an email to the address associated with your account at least 30 days before changes take effect
• Displaying a prominent notice on our website and platform dashboard
• Updating the "Effective Date" at the top of this document

Your continued use of the Services after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the modifications, you must cease using the Services and provide notice of termination before the new Terms take effect.

For changes required by law or regulation, we may implement changes with shorter notice or immediately where necessary. In such cases, we will notify you as soon as practicable.

For questions about these Terms, contractual matters, or to report violations, please contact us: