The legal agreement governing your use of Zynthlabs products, services, and platform. Please read carefully before using any Zynthlabs service.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING ANY ZYNTHLABS SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "User", or "you") and Zynthlabs FZE LLC, a Free Zone Entity incorporated under License No. 2628613881888 at Ajman NuVentures Centre Free Zone, Ajman, United Arab Emirates ("Zynthlabs", "we", "our", or "us").
These Terms govern your access to and use of:
If you are entering into these Terms on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, you must not accept these Terms.
These Terms are effective as of 17 April 2026 and supersede all prior agreements between you and Zynthlabs with respect to the subject matter herein, unless a separately executed written agreement has been signed by an authorised representative of Zynthlabs.
The following definitions apply throughout these Terms:
| Term | Definition |
|---|---|
| "Services" | All products, software platforms, APIs, professional services, and support provided by Zynthlabs. |
| "Platform" | The Zynthlabs AI infrastructure platform, including SynthCore™, NeuralOps™, DataSynth™, and AgentStack™. |
| "Client Data" | Any data, content, or information you submit to or process through the Platform. |
| "Output" | Results, predictions, analyses, or other content generated by the Platform in response to Client Data. |
| "Subscription" | Your paid plan granting access to specified Services for a defined term. |
| "User" | Any individual authorised by you to access the Services under your account. |
| "Confidential Information" | Non-public information disclosed by either party that is designated as confidential or should reasonably be understood as confidential. |
| "Intellectual Property" | Patents, copyrights, trademarks, trade secrets, and all other proprietary rights. |
| "SLA" | Service Level Agreement specifying uptime commitments and support response times. |
| "Documentation" | Technical specifications, user guides, and API references made available by Zynthlabs. |
Subject to your compliance with these Terms and payment of applicable fees, Zynthlabs grants you a limited, non-exclusive, non-transferable right to access and use the Services during your Subscription term, solely for your internal business purposes.
Zynthlabs reserves the right to modify, update, or discontinue any Service or feature at any time. For material changes to paid Services, we will provide at least 30 days' written notice. We continuously improve our platform and minor updates may be deployed without advance notice.
We may offer beta, preview, or early-access features ("Beta Services") which are provided "as-is" without warranty. Beta Services are not covered by SLA commitments and may be discontinued without notice. Your participation in Beta Services is voluntary.
The Platform may integrate with third-party services. Such integrations are provided for your convenience and Zynthlabs is not responsible for the performance, availability, or terms of third-party services. Your use of third-party services is subject to their respective terms and privacy policies.
Any consulting, implementation, or custom development services will be governed by a separate Statement of Work (SOW) executed between the parties. These Terms apply to professional services unless expressly superseded by the applicable SOW.
To access most Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials.
You are solely responsible for all activities that occur under your account. You must immediately notify us at m@zynthlabs.tech of any unauthorised use of your account or any security breach. Zynthlabs will not be liable for losses resulting from unauthorised access where you have failed to maintain account security.
You are responsible for managing user access to your account. Each user must comply with these Terms. You are liable for your users' actions on the Platform as if they were your own actions.
API keys, tokens, and access credentials are confidential. You must not share them with unauthorised parties, embed them in public repositories, or expose them in client-side code. Zynthlabs may revoke credentials that have been compromised or misused without prior notice.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not use the Services to:
We reserve the right to investigate suspected violations of this Policy. We may suspend or terminate your access immediately if we believe you are violating this Policy or applicable law. We may cooperate with law enforcement authorities in investigating violations.
Zynthlabs is committed to responsible AI development. We reserve the right to refuse or discontinue service for any use case that, in our sole discretion, poses unacceptable ethical, legal, or safety risks.
All rights, title, and interest in and to the Services, Platform, Documentation, and all underlying technology, AI models, algorithms, and software (collectively "Zynthlabs IP") are and remain the exclusive property of Zynthlabs FZE LLC. These Terms do not grant you any ownership rights in Zynthlabs IP.
The Zynthlabs name, logo, product names (SynthCore™, NeuralOps™, DataSynth™, AgentStack™), and all associated trademarks are the exclusive property of Zynthlabs FZE LLC and may not be used without our prior written consent.
You retain all rights to Client Data you submit to the Platform. By using the Services, you grant Zynthlabs a limited, non-exclusive licence to process Client Data solely to the extent necessary to provide the Services.
Subject to your compliance with these Terms and payment of applicable fees, you own the Outputs generated by the Platform from your Client Data. Zynthlabs makes no claim of ownership over your Outputs.
If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant Zynthlabs a perpetual, irrevocable, royalty-free licence to use such Feedback for any purpose, including improving our Services, without any obligation to you.
Zynthlabs will not use your Client Data or Outputs to train our AI models without your explicit written consent, unless the data has been fully anonymised and aggregated such that it cannot be attributed to you.
The collection and processing of personal data in connection with your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Where you use the Platform to process personal data of third parties (your customers or employees), Zynthlabs acts as a data processor and you act as the data controller. A separate Data Processing Agreement (DPA) is available upon request and forms part of these Terms for such processing activities.
By default, your data is processed and stored within UAE-based infrastructure. Clients requiring specific data residency configurations should specify this in their service agreement. Custom data residency requirements may attract additional fees.
Zynthlabs is responsible for the security of the Platform infrastructure. You are responsible for the security of your account credentials, the data you submit, and your own systems connecting to the Platform. See our Privacy Policy for details of our security measures.
You agree to pay all fees specified in your chosen Subscription plan or as set out in your signed service agreement. All fees are quoted and payable in UAE Dirhams (AED) unless otherwise agreed in writing.
Subscription fees are billed monthly in advance on the date of subscription commencement. For annual plans, fees are billed annually in advance. Usage-based charges (where applicable) are billed in arrears at the end of each billing period.
Invoices are due within 14 days of issue. Late payments will accrue interest at 2% per month from the due date. Zynthlabs reserves the right to suspend Services upon 7 days' written notice if payment is overdue by more than 14 days.
All fees are exclusive of applicable taxes. You are responsible for paying all applicable taxes (including VAT where applicable in the UAE or your jurisdiction) arising from your use of the Services.
Subscription fees are non-refundable except where Zynthlabs has materially failed to meet its SLA commitments for two consecutive months, in which case you may request a pro-rata credit for the affected period. Credits are applied to future invoices and are not redeemable for cash.
Zynthlabs may adjust subscription pricing with 60 days' written notice. Price increases take effect at the next renewal date following the notice period. If you do not agree to the new pricing, you may cancel your subscription before the price change takes effect.
Zynthlabs commits to the following service levels for paid Subscriptions:
| Plan | Uptime Commitment | Support Response (P1) | Support Response (P2) |
|---|---|---|---|
| Launch | 99.5% | 8 business hours | 2 business days |
| Scale | 99.9% | 4 hours (24/7) | 1 business day |
| Command | 99.95% | 1 hour (24/7) | 4 business hours |
If we fail to meet the uptime commitment in any calendar month, you may request a service credit equal to 10% of the monthly fee for each 0.1% of uptime below the committed level, up to a maximum of 30% of the monthly fee. Credits must be requested within 30 days of the incident and are applied to the following invoice.
Uptime commitments do not apply to: scheduled maintenance windows (notified 48 hours in advance), outages caused by your actions or third-party services outside our control, force majeure events, or during a period where your account is suspended for non-payment or policy violation.
We typically schedule maintenance windows during off-peak hours (02:00–06:00 GST). We will provide at least 48 hours' notice for planned maintenance and will aim to minimise service disruption.
Each party ("Receiving Party") agrees to keep confidential all non-public information disclosed by the other party ("Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known without breach; (b) was already known to the Receiving Party; (c) is independently developed without use of Confidential Information; or (d) must be disclosed by law or court order, provided the Disclosing Party receives prior notice where legally permitted.
Confidentiality obligations survive termination of these Terms for a period of five (5) years, except for trade secrets which are protected indefinitely.
Zynthlabs warrants that: (a) the Services will perform materially in accordance with the Documentation; (b) we have the right to grant you the licences described in these Terms; and (c) we will implement commercially reasonable security measures as described in our Privacy Policy.
You warrant that: (a) you have the authority to enter into these Terms; (b) your use of the Services will comply with applicable law; (c) you have all necessary rights and consents for Client Data you submit; and (d) your use will not infringe third-party rights.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". ZYNTHLABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED. AI-GENERATED OUTPUTS MAY CONTAIN INACCURACIES — YOU ARE RESPONSIBLE FOR VALIDATING OUTPUTS BEFORE RELIANCE IN BUSINESS-CRITICAL APPLICATIONS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UAE LAW, ZYNTHLABS'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO ZYNTHLABS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
In no event will Zynthlabs be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, even if Zynthlabs has been advised of the possibility of such damages.
The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. Zynthlabs would not enter into these Terms without these limitations.
Nothing in these Terms limits either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct; or (d) any other liability that cannot be excluded or limited under applicable UAE law.
You agree to indemnify, defend, and hold harmless Zynthlabs, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Services in violation of these Terms; (b) your Client Data infringing third-party rights; (c) your violation of applicable law; or (d) your negligence or wilful misconduct.
Zynthlabs will indemnify you against third-party claims alleging that the Services, as provided by Zynthlabs and used in accordance with these Terms, infringe a valid patent, copyright, or trademark. This indemnity does not apply where infringement arises from your Client Data, your modifications, or your combination of the Services with third-party materials not provided by Zynthlabs.
The indemnified party must: (a) promptly notify the indemnifying party of any claim; (b) give the indemnifying party sole control of the defence and settlement; and (c) provide reasonable assistance. The indemnifying party may not settle claims that impose liability on the indemnified party without prior written consent.
You may terminate your Subscription at any time by providing 30 days' written notice to m@zynthlabs.tech. Termination takes effect at the end of the current billing period. You will retain access to the Services until the end of the paid period.
Zynthlabs may terminate your access: (a) immediately upon written notice for material breach of these Terms that is not cured within 14 days of notice; (b) immediately for violation of the Acceptable Use Policy; (c) immediately upon insolvency, bankruptcy, or cessation of business; or (d) with 30 days' notice for convenience.
Upon termination: (a) all licences granted to you cease immediately; (b) you must cease all use of the Services; (c) Zynthlabs will make your Client Data available for export for 30 days following termination, after which it will be securely deleted; (d) all outstanding fees become immediately due and payable.
The following Sections survive termination: Definitions, Intellectual Property, Confidentiality, Warranties & Disclaimers, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive.
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, specifically including the laws and regulations of Ajman NuVentures Centre Free Zone, without regard to conflict of law principles.
The parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days before initiating formal proceedings. Either party may initiate this process by written notice to the other party describing the nature of the dispute.
If a dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the courts of the Emirate of Ajman, UAE, in accordance with Article 18 of the Memorandum of Incorporation of Zynthlabs FZE LLC.
Nothing in this Section prevents either party from seeking injunctive or other equitable relief from a competent court to prevent irreparable harm pending resolution of a dispute.
Zynthlabs reserves the right to update or modify these Terms at any time. We will notify you of material changes by:
Your continued use of the Services after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the modifications, you must cease using the Services and provide notice of termination before the new Terms take effect.
For changes required by law or regulation, we may implement changes with shorter notice or immediately where necessary. In such cases, we will notify you as soon as practicable.
For questions about these Terms, contractual matters, or to report violations, please contact us:
| Method | Details |
|---|---|
| m@zynthlabs.tech — Subject: "Terms of Service Enquiry" | |
| Post | Zynthlabs FZE LLC, BC-891431, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, UAE |
| Company Name | Zynthlabs FZE LLC |
| License Number | 2628613881888 |
| Authorised Signatory | Mahesha Rukshani Fernando Warnakulasooriya, Founder & MD |
These Terms of Service were last reviewed and approved by Mahesha Rukshani Fernando Warnakulasooriya, Founder & Managing Director, Zynthlabs FZE LLC, on 17 April 2026 in accordance with the Memorandum of Incorporation registered at Ajman NuVentures Centre Free Zone under License No. 2628613881888.